Privacy Policy

This Privacy Policy explains how RA Cooling Centre (“RA Cooling Centre”, “we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you visit racoolingcentre.pk (the “Website”), submit an enquiry or booking form, or use our air conditioning and refrigeration services in Lahore. It applies to individual homeowners and business/commercial clients alike, unless stated otherwise.

By using our Website or services, you agree to the collection and use of information in accordance with this Policy. If you do not agree, please do not provide your personal information to us or use our Website.

Information We Collect

We collect information directly from you, primarily through our booking and enquiry forms, phone calls, WhatsApp messages, and email correspondence. This may include:

  • Name
  • Phone number / WhatsApp number
  • Email address
  • Service address (for site visits and installations)
  • Details about the service requested (e.g., type of unit, fault description, preferred date/time)

Any other information you choose to share with us, such as in follow-up messages or feedback

We do not knowingly collect sensitive personal information (such as religious beliefs, health data, or financial account details) beyond what is reasonably necessary to provide our services.

How We Use Your Information?

We use the information we collect to:

  • Respond to your enquiry and confirm schedule or reschedule bookings
  • Contact you by phone WhatsApp or email regarding your service request technician arrival quotations or followup after a visit
  • Process payments made online or in person
  • Provide afterservice support including warranty-related followups
  • Maintain internal records for accounting scheduling and service history purposes
  • Improve our services and customer experience

We do not use your personal information for any purpose beyond what is described in this Policy without your consent.

How We Contact You?

After you submit a booking or enquiry, our team typically follows up by phone call or WhatsApp, and by email, to confirm details, provide quotations, or share updates about your service. By submitting your contact details to us, you consent to being contacted through these channels for service-related communication.

We do not send unsolicited marketing messages without a clear way to opt out. If you no longer wish to be contacted for promotional purposes, you may let us know using the contact details mentioned below, and we will honor your request.

Cookies & Website Analytics

Our Website may use cookies or similar technologies to support basic functionality, such as remembering form inputs or improving load times. We may, from time to time, use website analytics tools (such as Google Analytics or similar services) to understand how visitors use our Website and to improve it; where such tools are used, they may collect technical information like your browser type, device, and pages visited.

You can control or disable cookies through your browser settings. Disabling cookies may affect how some parts of the Website function, but it will not prevent you from contacting us or requesting a service.

How We Share Your Information

We do not sell your personal information. We may share your information only in the following limited circumstances:

With our technicians and staff, solely for the purpose of carrying out your requested service

With third-party service providers who support our operations (e.g., website hosting, SMS/WhatsApp messaging tools), who are only permitted to use your information to provide that support to us

Data Storage & Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. This includes restricting access to customer information to staff who need it to perform their duties.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Policy, including maintaining service history for warranty purposes, and to comply as per our best.

Your Rights & Choices

Depending on applicable law, you may have the right to:

  • Ask us what personal information we hold about you
  • Request correction of inaccurate or outdated information
  • Request deletion of your personal information, subject to our legal and record-keeping obligations
  • Withdraw consent to being contacted for marketing or promotional purposes

To exercise any of these rights, please contact us using the details mentioned below. We will respond to reasonable requests within a reasonable timeframe.

Age Privacy

Our Website and services are intended for use by adults seeking air conditioning and refrigeration services for their homes or businesses. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. The updated version will be posted on this page with a revised effective date. We encourage you to review this Policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact RA Cooling Centre: