Terms & Conditions

These Terms & Conditions (“Terms”) govern your access to and use of the racoolingcentre.pk website and the air conditioning and refrigeration services provided by RA Cooling Centre (“RA Cooling Centre”, “we”, “us”, or “our”) in Lahore and surrounding areas. By visiting our website, submitting an enquiry, booking a service, or making a payment (online or in person), you (“Customer”, “you”, or “your”) agree to be bound by these Terms. If you do not agree, please do not use our website or services.

These Terms apply equally to individual homeowners and business/commercial clients, unless a section expressly states otherwise.

About Us

RA Cooling Centre is a registered service provider based in Lahore, Pakistan, with over years of hands-on experience in air conditioning and refrigeration services. We serve both residential and commercial customers across Lahore’s territory.

Services We Offer

We provide a wide range of air conditioning and refrigeration services, including but not limited to:

  • A/C system maintenance
  • A/C system repair
  • AC installation
  • A/C preventive maintenance
  • A/C system dismantlement
  • AC and unit cleaning
  • Ductless heating and A/C services
  • General installation services
  • Portable A/C services
  • Emergency AC repair
  • AC tuneups
  • AC blower motor repair
  • AC compressor repair
  • Freon/refrigerant gas refill
  • Sameday service (subject to availability)
  • Refrigerator thermostat replacement
  • Refrigerator compressor repair
  • Refrigerator gas leakage repair
  • Condenser cleaning
  • Fridge cleaning service

The full and current list of services is available on our website and our Google Business listing. We may add, remove, or modify services at any time without prior notice.

Service Area

We currently offer our services within Lahore and its surrounding territory. Availability for a specific address is confirmed at the time of booking. We reserve the right to decline service requests located outside our serviceable area or to apply additional travel charges where applicable.

Quotations, Pricing & Payments

  • Prices quoted over the phone, on WhatsApp, or via the website are estimates based on the information you provide. The final price may be adjusted after our technician inspects the unit or site in person.
  • We accept payments both online (where available through online) and in person (cash, card, or other methods offered at the time of service).
  • Any booking deposit or advance payment made through the website is non-transferable to a third party and is applied solely to the service for which it was paid.
  • Additional charges may apply for parts, refrigerant/gas, after-hours or emergency call-outs, and any work outside the originally agreed scope. We will inform you of such charges before proceeding wherever practicable.
  • Full payment is due upon completion of the service unless a different arrangement has been agreed in writing in advance, particularly for business/commercial clients with account terms.

Bookings, Rescheduling & Cancellations

  • Bookings can be made through our website, by phone, or by WhatsApp. A booking is confirmed once we acknowledge it; submitting a request does not guarantee a specific time slot until confirmed.
  • We ask that you provide at least a few hours’ notice to reschedule or cancel a standard appointment. Repeated late cancellations or no-shows may result in a call-out fee being charged for future bookings or a refusal of future service.
  • Same-day and emergency service requests are accommodated on a best-effort basis depending on technician availability and are not guaranteed.
  • We reserve the right to reschedule appointments due to circumstances beyond our control (e.g., weather, road conditions, technician illness, or supply delays) and will make reasonable efforts to notify you promptly.

Customer Responsibilities

To allow us to complete the work safely and effectively, you agree to:

  • Provide accurate information about the unit, fault, and site access when booking.
  • Ensure a technician has safe and reasonable access to the unit, including any rooftop, balcony, or indoor space required.
  • Disclose any known hazards, structural issues, or special access requirements (e.g., height, restricted areas, security protocols at commercial sites) in advance.
  • Ensure relevant utilities (electricity, water where needed) are available and functioning at the time of service.
  • Be present, or have an authorized adult representative present, during the service visit, and remain reachable until the visit is confirmed as completed.

Warranty & Service Guarantee

We stand behind the quality of our workmanship. Any warranty or guarantee applicable to a specific repair, installation, or part will be communicated to you at the time of service or on your invoice/receipt, as terms can vary depending on the type of work, the unit’s condition, and the manufacturer’s warranty on any parts supplied.

  • Warranty, where offered, generally covers defects in our workmanship for the period stated on your invoice and does not cover damage caused by misuse, unrelated faults, power surges, natural wear and tear, or third-party interference with the unit after our service.
  • Parts and equipment supplied by us may carry the original manufacturer’s warranty, which we will pass on to you where applicable; we are not responsible for manufacturing defects beyond what the manufacturer’s warranty provides.
  • Any warranty claim should be reported to us as soon as the issue is noticed, along with proof of the original service (invoice or receipt).

Where no specific warranty period is stated on your invoice, services are provided on an “as inspected and serviced” basis, and any concerns should be raised with us promptly so we can assess and address them fairly.

Limitation of Liability

  • While we take every reasonable precaution, air conditioning and refrigeration units can have pre-existing wear, hidden faults, or age-related weaknesses that may not be visible until work begins. We are not liable for pre-existing damage or faults unrelated to the service performed.
  • Our liability for any claim arising from our services is limited to the amount paid for the specific service in question, except where such limitation is not permitted by applicable law.
  • We are not liable for indirect or consequential losses, including but not limited to loss of food/stock due to refrigeration downtime, business interruption, or loss of comfort/use, except where caused by our proven negligence.
  • We are not responsible for delays or failures caused by events beyond our reasonable control, including but not limited to extreme weather, power outages, traffic, civil disturbance, or supplier shortages.

Website Use

  • All content on racoolingcentre.pk, including text, images, logos, and service descriptions, is the property of RA Cooling Centre or its licensors and may not be copied, reproduced, or used commercially without our prior written consent.
  • You agree not to misuse the website, attempt unauthorized access to its systems, or submit false or misleading information through our enquiry or booking forms.
  • We make reasonable efforts to keep website information (pricing, service availability, contact details) accurate and up to date, but we do not guarantee that all content is error-free at all times.

Privacy

Information you share with us — such as your name, phone number, email, and address — is used solely to process bookings, provide services, and communicate with you. We do not sell your personal information to third parties. For more details, please refer to our separate Privacy Policy, where available, or contact us directly.

Business & Commercial Clients

For business and commercial clients, additional terms (such as account payment cycles, maintenance contract schedules, or multi-unit service agreements) may be agreed separately in writing. Where such an agreement exists, its specific terms will take precedence over these general Terms in the event of any conflict.

Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, pricing practices, or legal requirements. The version published on our website at the time of your booking will apply to that service. We encourage you to review this page periodically.

Contact Us

If you have any questions about these Terms, please reach out to us:

RA Cooling Centre